+63 32 231 3333 [email protected]
Mon-Fri: 8AM-6PM | Sat: 9AM-4PM

Privacy Policy

Your privacy is important to us. This policy explains how Buildcraft collects, uses, and protects your personal information.

Last updated: December 2024

Our Commitment to Your Privacy

At Buildcraft, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buildcraft.world and use our construction services in the Philippines.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

Personal Information

  • Name and contact details
  • Email address and phone number
  • Physical address and location
  • Project requirements and specifications
  • Budget information and preferences

Technical Information

  • IP address and browser information
  • Device type and operating system
  • Website usage data and analytics
  • Cookies and similar tracking technologies
  • Referral source and marketing preferences

How We Collect Information

We collect information directly from you when you contact us for services, fill out forms on our website, subscribe to our newsletter, or communicate with our team. We may also collect information indirectly through cookies and analytics tools when you visit our website.

How We Use Your Information

Service Delivery

We use your personal information to provide construction services, respond to your inquiries, process project proposals, and communicate about ongoing projects. This includes scheduling consultations, preparing quotes, and coordinating project timelines.

Communication and Marketing

We use your contact information to send you updates about your projects, promotional materials about our services (with your consent), and important notices about our business. You can opt out of marketing communications at any time.

Website Improvement

We analyze website usage data to improve user experience, optimize our website functionality, and understand which services are most relevant to our visitors. This helps us provide better construction services and website content.

Legal and Compliance

We may use your information to comply with legal obligations, resolve disputes, enforce our terms of service, and protect our rights and the safety of our customers and employees.

Information Sharing and Disclosure

We Do Not Sell Your Information

Buildcraft does not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing for Service Delivery

We may share your information with:

Trusted Contractors

Subcontractors and suppliers involved in your project

Service Providers

Third-party services that help us operate our business

Legal Authorities

When required by law or legal process

Business Transfers

In connection with mergers or acquisitions

Data Security and Protection

Secure Storage

All personal data is encrypted and stored securely on protected servers

Access Control

Limited access to personal data only for authorized employees who need it

Regular Monitoring

Continuous monitoring and updating of security measures

Security Measures We Implement

SSL encryption for all data transmission
Regular security audits and assessments
Employee training on data protection
Secure backup and data recovery systems
Access logging and monitoring
Incident response procedures

Your Rights and Choices

You Have the Right To:

Access Your Information

Request a copy of the personal data we hold about you

Correct Information

Request correction of inaccurate or incomplete personal data

Delete Information

Request deletion of your personal data under certain circumstances

Restrict Processing

Request limitation of how we process your personal data

Data Portability

Request transfer of your data to another service provider

How to exercise your rights: Contact us at [email protected] or call +63 32 231 3333. We will respond to your request within 30 days.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving our website functionality.

Types of Cookies We Use

Essential Cookies

Required for website functionality

Analytics Cookies

Help us understand website usage

Marketing Cookies

Used for advertising purposes

Preference Cookies

Remember your settings and choices

Managing Cookies

You can control and manage cookies in several ways:

Browser settings and preferences
Third-party opt-out tools
Our cookie preference center

Note: Disabling certain cookies may impact the functionality of our website and your user experience. For more detailed information about our use of cookies, please visit our Cookie Policy page.

Data Retention

How Long We Keep Your Data

Project-Related Data
7 years after project completion for legal and business purposes
Marketing Data
Until you unsubscribe or request deletion
Website Analytics
26 months maximum for Google Analytics data
Contact Form Data
3 years unless you request earlier deletion

Why We Keep Your Data

  • Legal compliance and record keeping requirements
  • Providing ongoing customer service and support
  • Improving our services based on historical data
  • Protecting against legal claims and disputes

Data Deletion

When data retention periods expire or you request deletion, we securely delete or anonymize your personal information.

Some information may be retained in backup systems for a limited time for security and recovery purposes.

International Data Transfers

As a construction company serving clients throughout the Philippines, we may transfer your personal information to trusted service providers located outside the Philippines for processing and storage.

Transfer Safeguards

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions from relevant authorities
  • Binding Corporate Rules (BCRs)
  • Certification schemes and codes of conduct

Countries Where Data May Be Processed

Singapore (data centers and cloud services)
United States (software providers)
European Union (compliance frameworks)
Other countries with adequate protection levels

Children's Privacy

Age Restriction

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Parental Responsibility

Parents and guardians are responsible for supervising their children's internet usage and for helping us enforce this policy by instructing their children never to provide personal information without permission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

How We'll Notify You

  • Prominent notice on our website
  • Updates to our website footer

Continued Use

Your continued use of our website and services after we post changes to this policy constitutes your acceptance of those changes.

If you do not agree to the changes, you should stop using our services and contact us to discuss your options.

Contact Us

Get in Touch

Our Location
Ayala Center Cebu, Cebu City, Philippines
Phone Number
+63 32 231 3333
Email Address

Business Hours

Monday - Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday

For privacy-related inquiries or to exercise your rights under this policy, please contact our Data Protection Officer using the information above.

Additional Resources

Cookie Policy

Learn more about how we use cookies and similar technologies

Read More →

Terms of Service

Review our terms and conditions for using our services

Read More →

Contact Us

Get in touch with our team for any questions or concerns

Contact Us →